step three.2. 2munication and you can Borrower Sees

3.2.1.step one. Most of the servicer interaction must provide the fresh new borrower which have obvious created suggestions built to increase the debtor see the amendment process in common with this Manual.

step three.2.step 1.dos.step one. Servicers should provide a toll-free phone number where the debtor is started to a real estate agent off the servicer capable of getting certain information about the new HAMP modification techniques.

step three.dos.step 1.step 3.step 1. Servicers have to have adequate staffing, authored actions, information and you may establishment to have receipt, management, storage and you may retrieval from borrower data files to make sure that borrowers was not required to submit several copies regarding data.

3.dos.1.cuatro.1. Servicers have to, subject to receipt away from written consent in the debtor, take on guidance or any other necessary confirmation documents submitted by the a trusted advisor (elizabeth.grams., HUD-acknowledged housing counseling businesses, non-cash consumer advocacy groups, court guardians, efforts away from lawyer or legal counsel) with respect to a borrower and ought to fool around with one guidance to help you determine HAMP eligibility. Servicers can use composed authorization previously received throughout the borrower or authored authorization given contemporaneously with the submission of RMA.

3.2.step 1.4.2. Brand new debtor is additionally considered to features given created authorization if a duplicate of a power from lawyer, buy out of guardianship, or other judge files authorizing an effective thrid people to do something into the behalf of borrower and you will considering. (more…)